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Company-: Protean eGov Technologies Limited [Formerly Known as NSDL]
Position :- Sr. Manager/Manager – Product Insights & Research
Location:- Mumbai/Pune
Job Description-:
Role Contour:
- Support the product strategy, research & analytics activities to measure the impact of product initiatives via market insights and contribute to achieving product excellence across all existing and new product areas.
Accountabilities:
- Collecting primary data on product insights, customer feedback & consumers, competitors and consolidating information into actionable for product development & management
- Analyze customers, markets, and opportunities to balance risk, technical complexity and value.
- Ideating features/capabilities based on market intelligence about competition & customers
- Analyze sectors with respect to opportunities, issues, market trends, competitors perspective and identify potential new product offerings / new features
- Capture data on product usage, adoption, consumer sentiment and generate insights to increase NPS, adoption and product improvements
- Support adhoc data capture, engineering, management & analytics requisitions from business teams to support decision making. Oversee the data/report requests process: tracking requests submitted, prioritization, approval
- Ongoing tracking key usage metrics of assigned products to continuously improve
- Facilitate the creation and maintenance of documentation
- Spot industry trends, shifts and disruptions and put them into perspective with the company’s strengths and capabilities for creating a dynamic and agile strategic roadmap for product/solution development and create a deep organizational understanding of the sector
- Handle research assignments/projects suggested by sector heads analyze data, interpret results, and prepare technical & functional feasibility reports
- Analyze and interpret business problems using root cause analysis, hypothesis generation, survey design, benchmarking, and other qualitative and quantitative methods
- Conduct research by speaking with senior executives, academics, industry experts, etc. and conducting wide-ranging secondary literature searches
- Partner with CPIO to capture data on product usage usage, adoption, consumer sentiment and generate insights to increase CX, adoption and business impact
Experience & Qualifications
- Masters degree in analytics, data science or MBA with product management background
- 6 to 8 years of prior experience in similar roles spanning market research, analytics, consumer trends analysis and/or product management
- Area specific knowledge: Product management experience with sector specific expertise; knowledge of consumer preferences, laws & regulations.
About Company:-
About Protean eGov Technologies Limited (formerly NSDL e-Governance Infrastructure Limited) https://www.proteantech.in/contact-us.html, [Please ensure to go through the website in detail]
Protean eGov Technologies Ltd., is one of the key IT enabled service providers engaged in conceptualizing, developing and executing nationally critical and population scale greenfield technology solutions.
The company has extensively collaborated with the government over the last 25 years in creating digital public infrastructure and developing innovative citizen centric e-governance solutions.
The company’s core strength lies in not just enabling technology, but also providing the necessary interventions for ecosystem creation and adoption of new technologies and business models.
In these two-and-a-half decades, the company has created strong e-governance interventions impacting multiple sectors of the Indian economy and touching various aspects of a citizen’s life – modernizing
the direct tax infrastructure, providing a tax identity to citizens and corporates (issuance of PAN card), strengthening the old-age social security infrastructure
(National Pension System NPS & Atal Pension Yojna APY), promoting financial inclusion by contributing to the India Stack by enrolling citizens for National Identity and enabling the BFSI sector by
providing Aadhaar-based identity authentication and e-Sign services. Over these years, the company has implemented and managed 18 projects spread across seven ministries and autonomous bodies,
ushering positive change in delivery of public services.
To create a truly inclusive service delivery mechanism Protean has established a pan India network of centres to provide assisted services to the digitally excluded. This Phygital model created by
Protean promotes and enables universal access and financial inclusion in the country without bias.
‘India’s Best Company of the Year 2021’ in India’s Best IT Enabled e-Governance Service Company Category by Berkshire Media LLC, USA.
‘Best IT Company In Western Region’ at Business Leaders’ Summit & Awards 2021 by Worldwide Achievers Pvt Ltd.
Golden Peacock Award for Innovation Management – 2018
CMMI SVC Version 1.3 – Level 5 for Central Recordkeeping Agency (CRA) – Subscriber Services and CRA Systems infrastructure.
Conferred with an award at ET e@G Summit 2014 for Remarkable Contribution to e-Governance Sector” by ET Edge, An Economic Times Initiative.
ISO/IEC 22301:2012 certification awarded for functions of Central Recordkeeping Agency (CRA) – CRA Settlement.
ISO 9001 – 2015 certificate awarded for functions of Provision of Tax Information Network & PAN related services for Income Tax Department and EASIEST for Department of Customs and Central Excise, Government of India.
ISO/IEC 27001:2013 certification for Information Security Management System awarded for TIN & PAN, CRA, Aadhaar Authentication & e-KYC and NSDLgst functions.
ISO 20000-1:2011 certification awarded for processes based on ITIL framework to manage, maintain and improve service management for CRA infrastructure.
Conferred with the SKOCH Digital Inclusion Award 2011 for Technology in Financial Inclusion for NPS Lite System.
Awarded CMMI Level 3 Certification for CRA functions.
Awarded Tier IV Certification for Data Centres.
India’s Best Company of the Year 2021’ in India’s Best IT Enabled e-Governance Service Company Category by Berkshire Media LLC, USA.
Best IT Company In Western Region’ at Business Leaders’ Summit & Awards 2021 by Worldwide Achievers Pvt Ltd.
Kalpana Jha
Branch Business Consulting Partner
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