Urgent Job Opening for AM Application Support Analyst with One of the Leading IT company for Mumbai Location

Job Category: Application Support Analyst
Job Type: Full Time
Job Location: Mumbai
Company Name: One of the leading IT Company
Your consultant for this Job: karishma - Management 2000 CareerZodiac.com
Download this Job

Interested IN this Job?

Yes No
Download this Job

Role: AM – Application Support Analyst

Location: Mumbai

Experience: 2-3 years

Requirements: 4

Job Summary

Will be responsible for monitoring, maintaining, and supporting the Central Recordkeeping Agency (CRA) system in a 24×7 production environment. The role involves ensuring system stability, resolving incidents, managing batch operations, and coordinating with development, database, and infrastructure teams to ensure smooth business operations.

________________________________________

Key Responsibilities

  • Monitor production applications, batch processes, and job schedulers for the CRA system.
  • Investigate and resolve day-to-day incidents, service requests, and performance issues within defined SLAs.
  • Perform root cause analysis (RCA) for recurring issues and provide permanent fixes in coordination with the development team.
  • Handle data correction, transaction validation, and reconciliation activities as per CRA process requirements.
  • Coordinate with stakeholders (DBA, Application, and Business teams) for timely issue resolution.
  • Execute ad-hoc and scheduled SQL queries/reports for operational requirements.
  • Ensure adherence to change management and deployment procedures.
  • Maintain incident & problem logs in the ticketing system.
  • Support release deployments, sanity checks, and post-deployment validations.
  • Participate in disaster recovery (DR) drills and ensure system readiness.
  • Ensure timely communication and escalation of critical issues.
  • Support basic operations on cloud platforms (GCP Preferred)

_______________________________________

Required Skills and Qualifications

  • Bachelor’s degree in Computer Science, IT, or related field.
  • Strong knowledge of SQL / DB2 and ability to analyse data issues.
  • Experience with Unix/Linux environment, shell scripting, and batch process monitoring.
  • Proficiency in job scheduling & Cron monitoring
  • Basic understanding of incident management and ITIL processes.
  • Good analytical, communication, and problem-solving skills.
  • Familiarity with monitoring tools
  • Willingness to work in 24×7 rotational shifts and support BAU operations.

Salary : Upto : 7.5 LPA